Complaints Procedure 

Complaints procedure

Your wellbeing and satisfaction is our main priority, so please do let us know if there is anything that you are concerned or unhappy about. We take all complaints very seriously and endeavour to make sure they are dealt with in sensitive manner and resolved quickly and efficiently for you.

Please contact our practice manager, Julia Ward, with your concern or complaint. Julia will acknowledge your complaint either in person, by phone call, or in writing within three working days from the date from which the complaint was received by us.

In investigating your complaint, we will:

• Thank you for bringing the issue to our attention

• Find out what happened and gather the facts

• Where appropriate, make it possible for you to discuss the problem with those

concerned

• Provide you with a written apology or explanation

• Find a solution to ensure it doesn’t happen again

If your complaint is not resolved to your satisfaction, then complaints can be made to

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon,

CR9 2ER, 08456 120540 (for complaints about private treatment)

Derbyshire County Primary Care Team, Birch House, Southwell Road West, Mansfield,

NG21 0HJ (For complaints about NHS treatment)